Privacy Policy
Information We Collect
Personal Information
When you register for our services, book a race, or create an account, we may collect:
- Phone number
- Date of birth and age verification information
- Billing and payment information (processed on a third-party payment gateway)
Usage and Activity Data
We automatically collect information about your interactions with our services:
- Racing statistics, lap times, and championship rankings
- Booking history
Video and Photographic Content
Our facility uses cameras for security and promotional purposes:
- Security camera footage for safety and facility protection
- Race action photos and videos for promotional materials
- Social media content featuring participants (with consent)
- Championship highlight reels and event coverage
Third-Party Sources
We may receive information about you from external sources:
- Social media platforms when you connect your accounts
- Payment processors and financial institutions
- Marketing partners and analytics providers
- Public databases and demographic information services
Source and Purpose of Personal Data
We collect your mobile phone number and related account information directly from you when you create an account or book sessions through our website or mobile applications.
We use this information for the following purposes:
- Account authentication and login verification (OTP).
- Managing your bookings and reservations.
- Recording and displaying your race statistics, lap times, rankings and session history.
- Customer support and service updates related to your bookings.
- Ensuring safety, fraud prevention and compliance with applicable laws.
We process this data only for the purposes described above and retain it only as long as necessary to provide our services or comply with legal obligations.
How We Use Your Data
Service Provision
Process bookings, manage your account, facilitate racing activities, and deliver the services you request.
Communication
Send booking confirmations, race updates, promotional offers, newsletters, and respond to your inquiries.
Service Improvement
Analyze usage patterns, gather feedback, and enhance our facilities, services, and user experience.
Personalization
Customize your experience, recommend activities, and tailor content based on your preferences and behavior.
Safety & Security
Monitor facility safety, prevent fraud, ensure compliance with safety regulations, and protect our community.
Marketing
Send targeted promotions, event announcements, and special offers that may interest you (with opt-out options).
Analytics
Conduct research, analyze trends, measure campaign effectiveness, and generate business insights.
Legal Compliance
Comply with legal obligations, respond to lawful requests, enforce our terms, and protect our rights.
Data Sharing
We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers under specific circumstances:
Service Providers
We work with third-party companies to support our operations:
- Payment processors to handle transactions securely
- Cloud hosting providers for data storage and management
- Email and communication service providers
- Analytics and marketing platforms
Business Transfers
In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity as part of the business transaction.
Legal Requirements
We may disclose your information when required by law, in response to legal processes, to protect our rights, prevent fraud, or ensure the safety of our users and facility.
With Your Consent
We may share your information with other parties when you have given us explicit permission to do so, such as when sharing race results on social media.
Your Rights
You have certain rights regarding your personal information. Depending on your location, these rights may include:
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal data under certain circumstances.
Right to Restriction
Request limitation on how we process your personal information.
Right to Data Portability
Receive your personal data in a structured, machine-readable format.
Right to Object
Object to processing of your data for direct marketing or other purposes.
Withdraw Consent
Withdraw consent for data processing at any time where consent was given.
Lodge a Complaint
File a complaint with your local data protection authority.
How to Exercise Your Rights
To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in the Contact section below. We will respond to your request within 30 days.
Please note that we may need to verify your identity before processing your request. In some cases, we may be unable to fulfill your request due to legal obligations or legitimate business interests.
Data Deletion Requests
If you would like us to delete your personal data, please email us at [email protected] with the subject line "Delete my data" and include the mobile phone number linked to your Formula RC account.
After we verify your request, we will delete or anonymize your data unless we are required to retain certain information to comply with legal or regulatory obligations.
Data Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:
Technical Safeguards
Encryption
SSL/TLS encryption for data transmission
Firewalls
Network security and intrusion detection
Access Controls
Role-based access and authentication
Regular Backups
Secure data backup and recovery systems
Organizational Safeguards
Employee Training
Regular security awareness programs
Confidentiality Agreements
Binding contracts with all staff members
Incident Response
Protocols for breach detection and response
Third-Party Audits
Regular security assessments and reviews
Physical Safeguards
Secure Facilities
Restricted access to data centers
Surveillance Systems
24/7 monitoring of critical areas
Important Notice
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security measures and respond promptly to any security incidents.
Additional Information
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
When your data is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable regulations.
International Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws, including standard contractual clauses.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:
Data Protection Officer
Mailing Address
Formula RC Privacy Department
FormulaRC, New Science City road
Ognaj, Ahmedabad
Business Hours
Monday - Friday: 4:00 PM - 12:00 PM
Saturday - Sunday: 4:00 AM - 1:00 AM
Your Trust Matters
Thank you for taking the time to review our Privacy Policy. At Formula RC, we are committed to maintaining the highest standards of data protection and transparency. Your privacy is not just a legal obligation—it's a core value that drives everything we do.